Delivery Information For Your Shower Storage Order
We aim to provide clear delivery information so customers can understand how orders are prepared, dispatched and delivered when shopping with Lather & Hook.
1. Free Delivery Service
Lather & Hook offers free delivery on eligible orders within the available UK delivery areas. Delivery availability is confirmed during the checkout process based on the delivery address provided by the customer. No additional delivery charge will be applied to eligible orders where free delivery is available.
2. Order Processing Time
After an order has been successfully placed, we begin preparing the items for dispatch. Orders are normally processed within 1–3 working days. Processing time includes reviewing order details, preparing products and arranging dispatch. Orders placed during weekends or public holidays will normally begin processing on the next working day.
3. Standard Delivery Time
Once an order has been dispatched, delivery normally takes approximately 2–5 working days. Delivery times may vary depending on the destination, courier availability, seasonal demand and circumstances affecting transport networks. The estimated delivery timeframe begins after dispatch confirmation.
4. Delivery Areas
We currently provide delivery services to customers within available UK delivery locations. Some remote locations may require additional delivery arrangements or longer delivery times depending on courier coverage. Customers will be informed where delivery availability needs further confirmation.
5. Dispatch Confirmation
When your order has been prepared and dispatched, relevant order information will be sent using the contact details provided during checkout. Please ensure your email address and contact information are accurate when placing your order.
6. Tracking Information
Where tracking information is available from the delivery provider, details may be provided after dispatch. Tracking updates are managed by the delivery provider and may require additional time to appear after collection.
7. Delivery Address Requirements
Customers are responsible for providing complete and accurate delivery information during checkout. Please include the correct name, address details and postcode to help ensure successful delivery. If you notice an error after placing your order, please contact us as soon as possible before dispatch.
8. Changes To Delivery Details
Requests to update delivery information will be reviewed where possible. Once an order has been dispatched, changes to delivery details may not always be possible and customers may need to contact the delivery provider directly.
9. Missed Deliveries
If a delivery attempt is unsuccessful, the delivery provider may provide further instructions regarding collection or another delivery attempt. Customers should follow the information provided by the delivery provider to arrange the next available step.
10. Delays Outside Our Control
While we work to maintain reliable delivery arrangements, some delays may occur due to circumstances outside our control, including severe weather, transport disruption, public holidays or courier operational changes. We will provide available assistance where customers experience delivery-related questions.
11. Damaged or Incorrect Items
If your order arrives with an issue, please contact our customer support team with relevant order details. Providing information about the issue helps us review the situation and provide appropriate assistance.
12. Contact Information
For questions about delivery, an existing order or shipping
arrangements, please contact our team:
Email:
support@latherhook.co.uk
Phone:
+44 24 7681 3655
Address:
14 Coronation Buildings,
Gilroy Road,
Merseyside,
Wirral,
England,
CH48 6DP